You can choose the product and add it to your shopping cart, then enter your details and delivery address, and choose the available payment method to complete the order.

After completing the order, a confirmation message will appear, and the customer service team may contact you to confirm order details, address, and phone number before preparation or shipping.

Modifications or cancellations can be requested before the order is handed over to the shipping company. After the order has been shipped, it will be handled according to the order status and shipping, exchange, and return policy.

Delivery time varies depending on the governorate, region, product availability, and shipping company. The estimated time will be clarified when confirming the order.

Please inspect the package and ensure its integrity before receipt. In case of visible damage or a problem with the package, you must inform the shipping representative and contact customer service immediately.

Signing a receipt acknowledging receipt of the product in good condition may prevent the acceptance of an exchange or return request due to visible damage or poor transport discovered after receipt. Undisclosed technical defects are subject to inspection and warranty conditions.

Exchanges or returns are not accepted if the damage resulted from improper transportation, storage, or handling of the product by the customer.

The customer has the right to request an exchange or return within 14 days from the date of purchase or receipt, provided that the product is in the condition it was purchased in, unused, and meets all conditions.

A purchase invoice is required, and the product must be unused and in its original condition, with its packaging and accessories, and not have been broken, damaged, misused, or unsafely transported.

Mobile phones or tablets cannot be exchanged or returned after opening the package, operating the device, or activating it, except in the presence of a proven technical defect according to the conditions of the agent or authorized service center.

Personal care devices cannot be exchanged or returned after opening the package or use, due to health and safety reasons, except in the case of a proven manufacturing defect.

The request can be submitted within 14 days if the product is unused, in its original condition, and meets the conditions. The customer may bear shipping and return costs if the product is intact and the request is due to a change of mind.

Please contact customer service, provide the purchase invoice, order number, and explain the problem, sending photos or a video if necessary. You will then be directed to the agent or authorized service center to inspect the product.

In case of a product defect, an exchange or return can be requested within 30 days from the date of purchase or receipt, with a technical report from the agent or authorized service center clarifying the defect and the product's eligibility for exchange or return.

No, the warranty period and type vary depending on the product, brand, and agent. Warranty details are clarified on the product page or purchase invoice.

It means that the product is covered by a one-year warranty from the authorized agent, and inspection, maintenance, repair, or replacement are carried out according to the agent's terms and decision.

The warranty usually does not cover breakage, scratches, damage due to liquids, misuse, unsuitable electricity, use of inappropriate accessories, opening the device and servicing it at an unauthorized party, or removal of the serial number.

When the warranty is provided by the agent, the technical decision regarding repair, replacement, or issuance of a report is the responsibility of the agent or authorized service center after inspecting the product.

The refund will be issued after the product arrives at the store, its condition is reviewed, and the return request is approved according to the approved conditions.

After the product arrives at the store and the return is approved, the amount will be transferred to the customer via Instapay using the data they provide to customer service.

After the product arrives at the store and the return is approved, the amount will be transferred to the Vodafone Cash wallet specified by the customer.

If the reason for the return is a proven manufacturing defect, receipt of a product that does not match the order, or an error from the store, shipping costs will be handled according to the situation. However, if the product is intact and the return is due to the customer's desire, the customer may bear the shipping and return costs.

Available payment methods appear during checkout and may include cash on delivery, Instapay, Vodafone Cash, bank transfer, or electronic payment if available.

The order is considered confirmed after verifying the receipt of the amount and reviewing the transfer details. The customer may be asked to send a copy of the transfer or the transaction reference number.

Only use the official payment details announced by Tamimi Store, and do not transfer any amounts to unauthorized numbers or accounts.

We may collect name, phone number, email, shipping address, account details, order details, and information sent by the customer when communicating or completing an order.

Data is used to fulfill and prepare orders, deliver them, communicate with the customer, provide support and after-sales service, follow up on warranty, exchange, and return, and improve the website usage experience.

Tamimi Store does not sell or rent customers' personal data. Only necessary data may be shared with shipping companies, payment providers, and service providers associated with order fulfillment.

You can contact customer service to request an update or correction of your data or to request the deletion of an account and certain data, unless retention is required for order fulfillment or compliance with legal requirements.

Yes, prices and offers may change according to store updates and product availability, and the final price is determined after order confirmation.

The store has the right to correct errors, update data, or cancel an order if there is a clear error in the price, specifications, or product availability, while notifying the customer and refunding any amount paid if necessary.

We strive to display images and colors accurately, but slight variations in hue may exist due to lighting or screen settings.

Please send the order number or invoice, customer name and phone number, product name, reason for the request, photos of the product and packaging, and a video showing the technical problem if needed.

You can contact us by phone, WhatsApp, or landline through the details at the bottom of the page, or visit our main office in Bab Al Louq, Cairo.