1 Introduction and Terms of Use

This policy explains the types of personal information that Al Tamimi Store may collect from the user when using the website or its associated services and products, and how this information is collected, used, stored, protected, and shared when necessary.

By accessing the website or using its services, the user acknowledges having read, understood, and agreed to be bound by this policy.

If the user accesses the website or uses the services on behalf of a company or legal entity, they affirm that they have the necessary authority to agree to this policy on behalf of that entity.

2 Browsing the site without providing data

The user can browse the website and view products without disclosing their identity or directly providing personal data.

However, using certain features, completing a purchase order, creating an account, or contacting customer service may require providing certain personal information.

3 Data we may collect

We receive and store information that the user intentionally provides when creating an account, completing an order, filling out a form, or contacting us.

• Basic personal information such as name and country of residence.
• Information provided by the customer when requesting warranty, exchange, or return.
• Messages, comments, photos, and videos sent by the customer willingly.
• Technical data related to website usage, such as device type, browser, and IP address when available.

4 How Data is Used

We use personal data to the extent necessary to provide services, improve customer experience, and operate the website properly.

• Create and manage customer accounts.
• Record, process, and review orders.
• Execute shipping and delivery operations.
• Communicate with the customer to confirm the order or update their data.
• Follow up on payment or refund status.
• Provide technical support, customer service, and after-sales service.
• Follow up on warranty, exchange, or return requests.
• Improve website performance, user experience, and displayed products.
• Prevent fraud or misuse of the website.
• Comply with legal and regulatory requirements.

5 Use of Data in Order Processing and Shipping

Customer data is used to complete the order correctly, verify the requested products, delivery address, and communication method.

6 Use of Data in Support and After-Sales Service

We may use customer data when submitting an inquiry, complaint, warranty request, exchange, or return.

• Verify the order number, invoice, and order owner's data.
• Review shipping, payment, and refund status.
• Follow up with the agent or authorized service center when needed.
• Review photos or videos sent by the customer to clarify the issue.
• Inform the customer of the inspection result, order status, or required action.

7 Payment and Refund Data

Some payment or transfer data may be used to review the payment process or process a refund after accepting a return.

• Verify receipt of the amount and confirm the order.
• Review the reference number or transfer image when needed.
• Execute the refund via Instapay, Vodafone Cash, bank transfer, or the original payment method.
• Contact the customer to verify refund details before transfer.
• Maintain a record of the transaction for accounting or legal purposes when needed.

8 Sharing Data with Service-Related Parties

We do not sell or rent customer data, but we may share the necessary amount of data with entities that provide services related to order fulfillment.

• Shipping companies and delivery agents to carry out the delivery process.
• Payment gateways and payment service providers to process payments or refunds.
• Agents and authorized service centers when submitting a warranty claim or technical inspection.
• Technical or marketing service providers involved in operating and improving the website.
• Governmental or legal entities when there is an official request or legal obligation.

9 Information Protection

Al Tamimi Store takes appropriate measures to protect customer information from unauthorized access, use, alteration, or unlawful disclosure.

• Restricting data access to personnel involved in providing the service.
• Handling customer data within the scope of order operations and after-sales service.
• Using available technical and organizational means to reduce the risks of data loss or misuse.
• Reviewing order data before shipping or refunding to minimize errors.

10 Cookies

The website may use cookies or analytics tools to improve the browsing experience and understand how the website is used.

• Saving some user preferences during browsing.
• Facilitating the use of the cart or account and some website features.
• Analyzing page and service performance and improving the purchasing experience.
• Displaying more relevant products or offers to the user when these features are available.

The user can disable cookies from browser settings, but this may affect the functioning of some website features.

11 Data Retention

We may retain order and customer data for the period necessary to perform the service, follow up on after-sales, and comply with legal or accounting obligations.

• Retain order number, invoice, and product data.
• Retain contact data necessary for shipping or warranty follow-up.
• Retain payment and refund records when needed.
• Retain data required for legal, accounting, or operational purposes.

12 Customer Rights

The customer can contact Al Tamimi Store to exercise rights related to their data in accordance with available procedures and legal requirements.

• Request to know the data recorded about them or associated with their order.
• Request to update or correct their data.
• Request to modify the phone number or shipping address before the order is shipped.
• Request to delete the account or some data, unless retaining it is legally required or necessary to fulfill an existing order.
• Unsubscribe from marketing messages when available.
• Inquire about how their data is used or shared.

13 User Responsibility for Their Data

The user is committed to providing accurate and up-to-date data when using the website or completing an order.

• Ensuring the accuracy of the name, phone number, and delivery address.
• Maintaining the confidentiality of account data and password.
• Not sharing account data with unauthorized persons.
• Informing the store upon discovering unauthorized use of the account.
• Updating data when it changes to avoid order delays or delivery failures.

14 Privacy Policy Updates

Al Tamimi Store may modify or update this policy as needed to align with website and service developments, operational requirements, and legal requirements.

• The updated version of the policy will be published on the website.
• Changes become effective from the date of their publication unless otherwise stated.
• Users are advised to review this page periodically.
• Continued use of the website after updates are published constitutes agreement to the updated policy.