Replacement and Refund Policy

Al Tamimi Electronics Store Policies

Exchange and Return Policy

At Al Tamimi Electronics Store, we are committed to clarifying the terms and durations for exchange and return to ensure customer rights and regulate product inspection and refund procedures.

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14 Days for Returns

Exchange or return requests can be made within 14 days, provided the product remains in its original condition.

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30 Days for Defects

In case of a product defect, a technical report from the authorized agent must be provided.

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Fast Refund

After the product reaches the store, is inspected, and the request is approved, the refund will be issued via the specified method.

1 Exchange or Return Period

  • The customer has the right to request an exchange or return within 14 days from the purchase date, provided the product is in the same condition as purchased.
  • In case of a product defect, exchange or return is allowed within 30 days from the purchase date.
  • For a defect, a technical report from the product's authorized agent, clarifying the defect, is required for exchange or return.
Exchange or return requests will not be approved until the product's condition is reviewed and verified to meet the conditions outlined in this policy.

2 Basic Conditions for Request Acceptance

  • Proof of purchase (invoice or equivalent) from Al Tamimi Store.
  • The product must be unused and in its original condition.
  • The packaging, accessories, and attachments must be in their original condition.
  • The product is subject to inspection before final approval of exchange or return.

3 Mobile Phones and Tablets

The following conditions apply to mobile phones and tablets:

Request can be accepted

  • If the packaging has not been opened.
  • If the device has not been switched on or activated.
  • If the product is in its original condition with all accessories.

Request will not be accepted

  • If the device's box has been opened.
  • If the device has been switched on or activated.
  • If there are signs of use on the device or its accessories.
In case of a technical defect, the device will be handled after providing an authorized technical report from the product's agent.

4 Personal Care Devices

Personal care devices cannot be returned or exchanged once the packaging has been opened, to maintain health and safety standards.

The case may be reviewed if a technical or manufacturing defect is proven, according to a report from the authorized entity or agent.

5 Cases where Exchange or Return is Not Accepted

  • If the product has been used or is no longer in its original condition.
  • If the mobile phone or tablet has been opened or activated.
  • If personal care devices have been opened.
  • If the device was poorly transported by the customer.
  • If the product has been broken, scratched, or damaged due to misuse.
  • If the customer signs a receipt confirming receipt of the product in good condition, claims for visible damage that could have been detected at the time of receipt will not be accepted.
  • If the invoice or essential accessories are missing.

6 Procedures for Submitting an Exchange or Return Request

Contact Customer Service The customer sends the order number or invoice, clarifying the reason for the exchange or return request.
Provide Required Documents The purchase invoice, product photos (if needed), and the technical report from the agent (in case of a defect) are provided.
Return the Product to the Store The product, in its original condition and with all accessories, is returned using the method agreed upon with customer service.
Inspection and Request Approval The product is inspected, and its compliance with the conditions is verified, then the customer is informed of the request's outcome.

7 Refund Process

After the product reaches the store, is inspected, and the return request is approved, the amount will be refunded to the customer according to the method specified below:

InstaPay Once the product reaches the store, is inspected, and the return request is approved, the amount will be immediately transferred to the customer via InstaPay.
Vodafone Cash Once the product reaches the store, is inspected, and the return request is approved, the amount will be immediately transferred to the customer's wallet via Vodafone Cash.
The customer must send correct transfer details. The amount will not be refunded before the product reaches the store, is inspected, and the return request is approved.

8 Required Documents and Data

  • Purchase invoice or order number.
  • Customer name and phone number registered in the order.
  • Reason for exchange or return request.
  • Photos of the product, packaging, and accessories when requested.
  • Technical report from the product's agent in case of a device defect.
  • InstaPay number or Vodafone Cash wallet number used for the refund.

Contact for Exchange and Return Requests

You can contact customer service and send the order number or invoice to review your exchange or return request.

Phone / WhatsApp 01003258888
Landline 02 27952222
Address Head Office: 25 El Bostan St. - Bab El Louk - Cairo