Warranty Policy

Al-Tamimi Electronics Store Policies

Warranty Policy

At Al-Tamimi Store, we are keen to clarify the warranty details for each product, the party responsible for it, and the required procedures in case of any technical defect, ensuring that the customer knows their rights before and after purchase.

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Clear Warranty

The warranty period and provider are specified on the product page or purchase invoice.

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Certified Technical Inspection

The product undergoes inspection by the authorized agent or service center before any action is determined.

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Purchase Invoice

The purchase invoice must be kept to benefit from warranty services.

1 Warranty Duration and Type

The duration and type of warranty vary from product to product depending on the product type, brand, and authorized supplier or agent.

  • The warranty duration is specified on the product page when available.
  • The warranty provider may be the authorized agent, supplier, or designated service center for the product.
  • Warranty services are subject to the terms of the warranty provider.
  • The purchase invoice or proof of purchase is an essential document for requesting warranty service.
Please check the warranty section on the product page before completing your order, as the warranty duration and provider may vary from one product to another.

2 One-Year Agent Warranty

When it is stated on the product page that the warranty is one year from the agent, this means that the product is covered by a one-year warranty according to the terms of the authorized agent.

Inspection Authority The agent or the brand's authorized service center.
Repair or Replacement Decision Issued after technical inspection according to the agent's terms and policies.
Maintenance Period Varies depending on the type of defect, availability of spare parts, and agent procedures.
Required Documents Purchase invoice, product, serial number, and any accessories requested by the service center.

3 What Does the Warranty Cover?

The warranty covers manufacturing defects and technical malfunctions that occur during the warranty period, provided that the product has been used according to the manufacturer's instructions.

Cases Potentially Covered by Warranty

  • A manufacturing defect proven after inspection.
  • A technical fault that occurred during normal use.
  • An internal problem not resulting from customer misuse.
  • Malfunctions confirmed by the agent or service center to be covered.

Final Technical Decision

  • The course of action is determined after product inspection.
  • The action may be repair, replacement, or issuance of a technical report.
  • The type of action is determined by the warranty provider based on the product's condition.
  • Replacement is not approved before the competent authority issues a decision.

4 Cases Not Covered by Warranty

  • Breakage, scratches, impacts, or drops.
  • Exposure of the product to liquids, humidity, or fire.
  • Misuse, neglect, or improper storage.
  • Damage resulting from unstable electricity or an unsuitable power source.
  • Use of a non-original or unsuitable charger or accessories for the product.
  • Opening, repairing, or modifying the product by an unauthorized entity.
  • Removal, alteration, or damage to the product's serial number.
  • Malfunctions resulting from applications or software installed by the user, unless otherwise decided by the warranty provider.
  • Consumable parts affected by the nature of use according to the agent's terms.

5 Conditions for Warranty Eligibility

  • Submission of the original purchase invoice or proof of product purchase from Al-Tamimi Store.
  • The serial number on the product must be clear and unaltered.
  • Use of the product according to the manufacturer's instructions.
  • Not opening or servicing the product by an unauthorized entity.
  • Submitting the product for inspection with required accessories when requested.
  • Cooperation with the service center and providing necessary data to diagnose the fault.
Retaining the packaging, invoice, and accessories helps expedite inspection and warranty procedures.

6 Steps for Submitting a Warranty Claim

Contact Customer Service Send the order number or invoice, product name, and a clear description of the problem.
Send Photos or Video You may be asked to send photos of the product or a video illustrating the defect for initial assessment.
Directing the Product for Inspection The customer is directed to the authorized agent or service center when needed.
Issuance of Inspection Result The warranty provider determines the appropriate action according to the product's condition and warranty terms.

7 Defects Appearing Within 30 Days

If a defect appears in the product within 30 days from the date of purchase or receipt, the product is submitted for inspection to the authorized agent or service center.

  • The purchase invoice or proof of purchase must be provided.
  • The product undergoes technical inspection to determine the cause of the fault.
  • A technical report is required if the request is related to replacement or return.
  • The action is implemented according to the report's result and the replacement and return policy.

8 Responsibility of Al-Tamimi Store and Warranty Provider

Al-Tamimi Store is the seller and the point of contact with the customer, while the technical responsibility for inspection, maintenance, repair, or replacement rests with the authorized agent or service center when the warranty is provided by the agent.

Role of Al-Tamimi Store

  • Clarifying available warranty data for the product.
  • Assisting the customer in identifying the warranty provider.
  • Receiving inquiries and warranty claim details.
  • Following up on the status with the customer as possible.

Role of Agent or Service Center

  • Conducting technical inspection of the product.
  • Determining the cause of the fault and the extent of warranty coverage.
  • Determining repair, replacement, or appropriate action.
  • Determining maintenance duration and spare parts availability.