1 Available Payment Methods

Tamimi store provides various payment methods depending on what appears to the customer during checkout, which may include the following methods:

2 Confirmation of Pre-paid Orders

A pre-paid order is not considered confirmed until the amount is verified and the payment transaction matches the order details.

• The customer may be asked to send a picture of the transfer transaction or the transaction reference number.
• The transfer value must match the agreed total order amount.
• Transfer details must be sent clearly and correctly.
• Order processing begins after confirming the receipt of the amount and product availability.
• In case of non-receipt of the amount or incorrect data, the order remains unconfirmed pending review.

3 Order Cancellation Before Shipping

The customer can contact customer service to request an order cancellation before it is handed over to the shipping company. Cancellation is carried out according to the order status at the time of contact.

4 Conditions for Refund Approval

Refunds are approved after the return request is accepted in accordance with Tamimi store's approved exchange and return policy.

• The return request must be submitted within the period specified in the store's policy.
• Provide the purchase invoice or order number and proof of purchase.
• The product must be in its original condition and unused if the return is due to a change of customer preference.
• Return the original packaging, accessories, manuals, and attached gifts, if any.
• No breakage, scratches, damage, signs of liquids, or misuse.
• The product must undergo inspection before final approval for a refund.

5 Product Inspection Before Refund

When a product is returned from the customer, it is inspected to ensure it meets the return conditions or to confirm the defect stated in the request.

6 InstaPay Refund

If a refund via InstaPay is agreed upon, the transfer is made after the product arrives at Tamimi store, is inspected, and the return request is approved.

• The customer provides the phone number or payment address linked to their InstaPay account.
• The correctness of the account details must be confirmed before sending them.
• The transfer is made immediately after inspection and return approval.
• Proof of transfer may be sent to the customer after the process is completed.

7 Vodafone Cash Refund

If a refund via Vodafone Cash is agreed upon, the transfer is made after the product arrives at the store, is inspected, and the return request is approved.

• The customer provides the correct Vodafone Cash wallet number.
• The customer is responsible for the accuracy of the number sent to customer service.
• The transfer is made immediately after inspection and return approval.
• Confirmation of the wallet owner's name may be requested before executing the transfer.

8 Refund According to Payment Method

The refund method varies depending on the payment method used and the availability of refund service through the payment provider.

9 Shipping Costs for Returns

Shipping costs are determined based on the reason for the return and the result of the product inspection.

10 Cases of Refund Refusal

• Product usage or activation in violation of return conditions.
• Opening or activating the mobile phone or tablet packaging without a proven defect.
• Opening or using personal care devices without a proven manufacturing defect.
• Presence of breakage, scratches, damage, liquid traces, or misuse.
• Loss of packaging or accessories, or a shortage in product contents.
• Product subjected to improper transportation or storage by the customer.
• Product opened or repaired by an unauthorized party.
• Failure to provide the purchase invoice or proof of purchase.
• Failure to provide a technical report from the agent when requesting a return due to a defect requiring technical inspection.

11 Technical Defects Within 30 Days

In case of a defect in the product within 30 days from the date of purchase or receipt, the product is subject to inspection by the authorized agent or service center.

• The purchase invoice or order number must be provided.
• A technical report detailing the defect in the device must be provided.
• The report must indicate the product's eligibility for exchange or return.
• The amount is refunded after the report is approved and the product is returned to the store and inspected.
• If the inspection proves that the malfunction resulted from misuse, the refund will not be approved.

12 Required Data for Refund Follow-up

To expedite the review of a refund request, please send the following data to customer service:

• Order number or a copy of the purchase invoice.
• Customer's name and phone number registered in the order.
• Product name and reason for return request.
• Clear photos of the product, packaging, and accessories.
• Video showing the defect if the issue is technical.
• Agent or service center report when needed.
• InstaPay, Vodafone Cash, or bank account details after refund approval.