Shipping and Delivery Policy

1 Delivery Areas

Tamimi Store provides delivery service to the areas and governorates available within the checkout page. Delivery availability or duration may vary depending on the customer's address and the shipping company available in the area.

2 Order Preparation Time

After completing the order, Tamimi Store's team reviews the order data and prepares the requested products before handing them over to the shipping company or delivery representative.

• The order preparation process begins after the customer confirms the order.
• Preparation time may vary depending on product availability and the requested quantity.
• If a product is unavailable or requires additional confirmation, the customer will be contacted before shipping.
• Orders placed at the end of the day or on holidays may begin preparation on the next business day.

3 Estimated Shipping Time

Shipping time varies by governorate or area and the shipping company used. The estimated shipping time begins after the order preparation is completed and handed over to the shipping company.

4 Shipping Cost

The shipping cost is displayed to the customer during checkout and before confirming the purchase. Shipping costs may vary depending on the governorate, area, order weight, product size, or available delivery method.

• Shipping cost is displayed on the checkout page before confirming the order.
• Shipping costs may vary from one area to another depending on the shipping company.
• In case of free shipping offers, the terms of the offer will be clarified within the store or during checkout.
• The customer may be contacted if there is a discrepancy in shipping data or the selected area.

5 Delivery Times

Delivery takes place during the working hours available to the shipping company or delivery representative. The shipping representative may contact the customer before arrival to confirm the address and reception time.

• The phone number registered in the order must be available for calls during the delivery period.
• Delivery times may vary depending on the area and the representative's route.
• A specific delivery time cannot be guaranteed unless the service is available and agreed upon in advance.
• If the phone is not answered, delivery may be delayed or the order returned to the store.

6 Customer Responsibility for Delivery Data

The customer is responsible for entering correct and clear data when completing the order, as accurate data helps the order arrive as quickly as possible and reduces the likelihood of delays or delivery failure.

7 In Case of Unclear Address or Incorrect Phone Number

If the phone number is incorrect or the address is unclear, we will attempt to contact the customer to update the data. If we are unable to reach the customer within the available period, the order may be suspended, canceled, or returned to the store.

• The customer will be contacted to confirm or modify the address details.
• If there is no response, shipping may be delayed or the order temporarily halted.
• If the order has been shipped and delivery fails due to incorrect data, the customer may bear shipping or reshipping costs.
• The store reserves the right to cancel the order if customer data cannot be confirmed.

8 Shipping Company Delays

Tamimi Store strives to follow up on orders with shipping companies as much as possible, but some delays may occur beyond the store's control due to operational conditions, road conditions, or high order volumes.

9 Refusal to Receive Order or Failure to Receive

If the customer refuses to receive the order after it has been shipped, or does not respond to the shipping company multiple times, the order may be returned to Tamimi Store.

• If the customer refuses to receive the order without a reason related to a store error, the customer may bear the shipping or return costs depending on the situation.
• If delivery fails due to no response or unavailability, the order will be handled according to the shipping company's policy.
• If the customer wishes to reship the order, a new shipping cost may be charged.
• The store reserves the right to review repeated orders that are refused or not received.

10 Shipping Costs for Exchanges or Returns

The handling of shipping costs for exchanges or returns varies depending on the reason for the request, whether the reason is due to a store error or a proven product defect, or if the request is solely based on the customer's preference.

11 Receiving the Order and Reviewing the Product

We advise the customer to review the order details and products upon receipt as much as possible, and to ensure the integrity of the outer packaging before receiving the order from the shipping company.

• In case of obvious damage to the packaging, please photograph the shipment before opening it.
• In case of receiving a different product, please contact customer service as soon as possible.
• In case of a product issue, please keep the invoice, packaging, and accessories.
• Do not install or use products with an obvious defect before contacting customer service.